Austin Texas
September 19-21, 2018


"Hey customer experience pioneer, meet your new squad."

Welcome to the inaugural ZCX 2018, an invitation-only event that brings together a cadre of customer experience thought leaders and visionaries in one of the most vibrant cities in the world, Austin, Texas. The themes of this year’s event are innovation, networking, learning, and fun!

  • Hear inspiring leaders – share experiences and insights about the innovations they hope to execute upon
  • Meet new friends – and develop relationships you can draw upon beyond ZCX 2018
  • Learn about tomorrow – and participate in how you would like Zacoustic to transform to meet your CX goals
  • Enjoy downtown Austin – the “Live Music Capital of the World”, and one of the most progressive and cutting edge cities in the United States

ZCX 2018 is an invitation only event. We look forward to hosting customer experience leaders from a range of industries and backgrounds. Attendees will have direct access to fellow executive level professionals who share a passion for CX innovation. This event is closed to the media and attendees will be asked to treat interactions confidentially.

We are excited to launch the inaugural ZCX annual conference. We can’t wait to welcome you to Austin as we explore the current state and future of CX together.
— Tim Lavin, CEO

ZCX 2018 will be hosted at the Four Seasons Hotel in the heart of downtown Austin along the shores of Lady Bird Lake

Wednesday September 19

Airport Pick-up
For those you of who have confirmed car black car service for transfer from the Austin airport to the Four Seasons Hotel, the driver will meet you curbside (black Mercedes S-Class with "ZCX Courtesy Vehicle" license plate on front)

Hotel Check-in
Welcome to the Four Seasons, a Zacoustic representative will be available to assist you with checking in to your suite

Welcome Cocktail
Four Seasons Ballroom Terrace   |  6:00 PM (casual attire)

Thursday September 20

West Ballroom Foyer  |  8:00 - 9:00 AM

Opening Remarks
Ballroom A  |  9:00 - 9:15 AM

Zacoustic Product Reveal
Ballroom A |  9:15 - 10 AM

West Ballroom Foyer |  10 - 10:15 AM

Executive Remarks
Ballroom A  |  10:15 - 11:45 AM

Product Road Map
Ballroom A  |  11:45 - Noon

West Ballroom Foyer  |  12:00 - 1:30 PM

Future of CX
Ballroom A  |  1:30 - 2:30 PM

West Ballroom Foyer |  2:30 - 2:45 PM

Panel Discussion
Ballroom A  |  2:45 - 3:45 PM

Closing Remarks
Ballroom A  |  3:45 - 4:00 PM

Personal Time
Four Seasons Hotel |  4:00 - 6:45 PM

Transfer to Lambert's BBQ
Four Seasons Hotel Portico |  6:45 PM

Lamberts BBQ  |  7:00 - 9:00 PM

Friday September 21

For those you of who have confirmed car black car service for transfer to the Austin airport, the driver will meet you at the Four Seasons portico (black Mercedes S-Class with "ZCX Courtesy Vehicle" license plate on front)


Invitees will receive a more defined schedule of events via e-mail. If you have not received yours, or if you have questions, please contact us.

We hope this year’s ZCX Conference will ignite intelligent discussions, exciting networking opportunities, and robust learning for our attendees.
— Chris DeSimone, COO

VIP Executive Remarks

Hear how Zacoustic is transforming customer experience from executives at leading global companies and across diverse industries.

Panel Discussion

Panelists will discuss impact of key Zacoustic functionality and suggestions for additional functionality they'd like to see. Attendees will be able to suggest their improvement, ask questions, and provide feedback. 

AI & BOTS Breakout

Together attendees will align on how AI and BOTS are going to impact customer experience in the coming years. Attendees already leveraging this technology will share their successes and setbacks as we explore this hot topic

The Future of CX

The Zacoustic team presents forecasted trends and research that suggest where we will see CX evolve in the coming years. Join us for discussion, Q&A, and share your own observations as we dive deep on the future of CX.


I look forward to sharing the evolution of the Zacoustic tool with ZCX attendees and listening to and discussing the future of CX management.
— Adam Oldfield, VP Technology

ZCX in Austin, Texas

Join us in one of the fastest growing cities and tech hubs in the United States. Austin weather is beautiful in September and we look forward to welcoming you! 

The Four Seasons Austin Hotel

Welcome to ZCX 2018, hosted at the Four Seasons Austin. Situated perfectly within the heart of this vibrant city, the Four Seasons is as much a part of the buzz as it is a quiet retreat. Sweeping lawns invite relaxing conversations overlooking Lady Bird Lake and the Hike and Bike Trail. Steps away from the hotel you'll find shopping, museums, and art in the 2nd Street District. Or, get into the Austin groove with live music and DJ's at Austin's famed 6th Street or the trendy Rainey Street District. The Zacoustic team looks forward to welcoming you to one of the most progressive and exciting cities in the United States for ZCX 2018.