"Hey customer experience pioneer, meet your new squad."
Welcome to the inaugural ZCX 2018, an invitation-only event that brings together a cadre of customer experience thought leaders and visionaries in one of the most vibrant cities in the world, Austin, Texas. The themes of this year’s event are innovation, networking, learning, and fun!
- Hear inspiring leaders – share experiences and insights about the innovations they hope to execute upon
- Meet new friends – and develop relationships you can draw upon beyond ZCX 2018
- Learn about tomorrow – and participate in how you would like Zacoustic to transform to meet your CX goals
- Enjoy downtown Austin – the “Live Music Capital of the World”, and one of the most progressive and cutting edge cities in the United States
ZCX 2018 is an invitation only event. We look forward to hosting customer experience leaders from a range of industries and backgrounds. Attendees will have direct access to fellow executive level professionals who share a passion for CX innovation. This event is closed to the media and attendees will be asked to treat interactions confidentially.
ZCX 2018 will be hosted at the Four Seasons Hotel in the heart of downtown Austin along the shores of Lady Bird Lake
Wednesday September 19
For those you of who have confirmed car black car service for transfer from the Austin airport to the Four Seasons Hotel, the driver will meet you curbside (black Mercedes S-Class with "ZCX Courtesy Vehicle" license plate on front)
Welcome to the Four Seasons, a Zacoustic representative will be available to assist you with checking in to your suite
Four Seasons Ballroom Terrace | 6:00 PM (casual attire)
Thursday September 20
West Ballroom Foyer | 8:00 - 9:00 AM
Ballroom A | 9:00 - 9:15 AM
Zacoustic Product Reveal
Ballroom A | 9:15 - 10 AM
West Ballroom Foyer | 10 - 10:15 AM
Ballroom A | 10:15 - 11:45 AM
Product Road Map
Ballroom A | 11:45 - Noon
West Ballroom Foyer | 12:00 - 1:30 PM
Future of CX
Ballroom A | 1:30 - 2:30 PM
West Ballroom Foyer | 2:30 - 2:45 PM
Ballroom A | 2:45 - 3:45 PM
Ballroom A | 3:45 - 4:00 PM
Four Seasons Hotel | 4:00 - 6:45 PM
Transfer to Lambert's BBQ
Four Seasons Hotel Portico | 6:45 PM
Lamberts BBQ | 7:00 - 9:00 PM
Friday September 21
For those you of who have confirmed car black car service for transfer to the Austin airport, the driver will meet you at the Four Seasons portico (black Mercedes S-Class with "ZCX Courtesy Vehicle" license plate on front)
VIP Executive Remarks
Hear how Zacoustic is transforming customer experience from executives at leading global companies and across diverse industries.
Panelists will discuss impact of key Zacoustic functionality and suggestions for additional functionality they'd like to see. Attendees will be able to suggest their improvement, ask questions, and provide feedback.
AI & BOTS Breakout
Together attendees will align on how AI and BOTS are going to impact customer experience in the coming years. Attendees already leveraging this technology will share their successes and setbacks as we explore this hot topic
The Future of CX
The Zacoustic team presents forecasted trends and research that suggest where we will see CX evolve in the coming years. Join us for discussion, Q&A, and share your own observations as we dive deep on the future of CX.
ZCX in Austin, Texas
Join us in one of the fastest growing cities and tech hubs in the United States. Austin weather is beautiful in September and we look forward to welcoming you!
The Four Seasons Austin Hotel
Welcome to ZCX 2018, hosted at the Four Seasons Austin. Situated perfectly within the heart of this vibrant city, the Four Seasons is as much a part of the buzz as it is a quiet retreat. Sweeping lawns invite relaxing conversations overlooking Lady Bird Lake and the Hike and Bike Trail. Steps away from the hotel you'll find shopping, museums, and art in the 2nd Street District. Or, get into the Austin groove with live music and DJ's at Austin's famed 6th Street or the trendy Rainey Street District. The Zacoustic team looks forward to welcoming you to one of the most progressive and exciting cities in the United States for ZCX 2018.